Call from the working record
Use the in-app softphone while reviewing the customer, pipeline and quote information relevant to the conversation.
Telnyx solar calling and SMS integration
Keep Telnyx-powered calls and texts beside the solar customer record.
ArcSolar uses Telnyx-powered capabilities for integrated calling and SMS. Representatives can communicate from the same workspace used for the customer, opportunity and estimate rather than maintaining a separate phone history.
Book a workflow demoArcSolar's communications module connects in-app calling, two-way SMS and voicemail context to the customer record.
ArcSolar / Telnyx calling and SMS
Connected communications
Let the next conversation begin with the solar customer context already open.
Keep a two-way SMS thread
Send and receive customer messages in a thread attached to the same record used by the rest of the team.
Preserve reviewable evidence
Keep voicemail and authorised communication evidence available to the reporting and customer-history workflow.
Communication path
Connect telephony events to the customer record your team acts on.
Telnyx provides the programmable voice and messaging layer; ArcSolar provides the solar-specific customer, quote and job context.
- 1
Open the customer context
Review the opportunity, previous communication and estimate state before beginning contact.
- 2
Call or message in ArcSolar
Use the integrated softphone or two-way SMS workflow rather than moving the conversation into another application.
- 3
Keep the outcome available
Retain the communication trail and update the next customer or opportunity action in the connected workflow.
Questions
Questions about Telnyx-powered communications inside ArcSolar.
What communication capabilities are available in ArcSolar?
ArcSolar includes browser phone calls, two-way SMS, voicemail and quote follow-up messages. Enabled recordings and transcripts support AI CallIntelligence summaries.
Does ArcSolar record every call automatically?
No. Call recording is optional and must only be enabled where the retailer has completed the required authorisation and legal process.
Is ArcSolar endorsed by Telnyx?
No endorsement is implied. ArcSolar uses Telnyx-powered voice and messaging capabilities within its customer communication workflow.
Evidence and review
Product scope reviewed 2026-09-12.
This page is mapped to 4 maintained ArcSolar capability records. Product statements are reviewed by the ArcSolar product and editorial team. Read the editorial standards.
- Send your first message — Telnyx Developer Documentation; reviewed 2026-09-01.
- Programmable Voice commands — Telnyx Developer Documentation; reviewed 2026-09-01.
Related workflows
Continue through the connected record.
See it with your workflow