A structured customer request
Guide the customer through the specific bill, switchboard and cable-run information required instead of an open-ended request.
Solar site information collection software
Collect the bill, switchboard photos and cable-run video before install day.
ArcSolar provides a guided customer upload flow for the practical information operations wants before the crew arrives. Submitted files attach to the customer record instead of being scattered through email and personal messages.
Book a workflow demoElectricity bills, switchboard photos and a cable-run video can be gathered through one customer flow and reviewed from the connected record.
ArcSolar / Solar site information collection
Earlier site context
Identify missing information before the crew is onsite.
Files on the correct record
Attach submitted material to the customer's job context so operations can find it without searching inboxes.
A more informed readiness review
Operations can inspect available evidence and resolve obvious gaps before installation work is assigned or scheduled.
Customer upload flow
Ask for site evidence in three clear, phone-friendly steps.
The customer flow focuses on information they can provide remotely while preserving safety guidance around the switchboard request.
- 1
Submit the electricity bill
Upload the bill as a PDF or photos so the retailer has the available account and consumption context.
- 2
Provide switchboard photos
Follow the safety note and upload useful images without opening or altering electrical equipment.
- 3
Record the proposed cable run
Capture a short video toward the proposed equipment location and attach it to the job for review.
Questions
Questions retailers ask about collecting site information remotely.
What can the customer upload?
The guided flow supports an electricity bill, switchboard photos and a short cable-run video from the switchboard toward the proposed installation location.
Does the customer need to install an app?
No. The customer-facing flow works through a private link on the customer's phone without requiring an ArcSolar account.
Does remote information replace an onsite assessment?
No. The material helps the retailer prepare and identify obvious gaps. It does not replace any onsite inspection, electrical assessment or compliance process required.
Evidence and review
Product scope reviewed 2026-09-01.
This page is mapped to 3 maintained ArcSolar capability records. Product statements are reviewed by the ArcSolar product and editorial team. Read the editorial standards.
Related workflows
Continue through the connected record.
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