A clear owner for every charging enquiry
Keep customer contact and follow-up visible to the team responsible for taking the EV charging enquiry forward.
EV charger CRM
Run your EV charger enquiries and installation handovers in ArcSolar.
ArcSolar now supports EV charger businesses. Manage the customer conversation, follow up on site requirements and coordinate the installation handover in the same platform your team uses for solar, batteries and other electrification work.
Book a workflow demoKeep the charging enquiry, site requirements and next action on a shared customer record.
ArcSolar / Customer records
ArcSolar customer records workspace shown. Category setup and the controls available to your team are reviewed during the demo.
What changes
Replace a broken handoff with a connected workflow.
Site questions stay with the opportunity
Track what still needs confirmation, from the parking location and charger preference to the electrician’s assessment and any strata permission.
A handover operations can use
Review available site documents, access notes, installer assignment and readiness conditions before releasing field work.
How it works
One record through the work that matters.
The workflow is configured around the retailer rather than forcing the team into a generic software template.
- 1
Understand the charging request
Confirm the customer and property, where the vehicle parks, and the charging needs to discuss with the installer.
- 2
Follow up on the site assessment
Give unresolved electrical scope and permission questions a responsible person. Keep the customer conversation beside those next actions.
- 3
Prepare the installation handover
Review the agreed scope, site access, installer and outstanding documents in the operational record.
Questions
What retailers and installers ask about ev chargers.
Does ArcSolar support EV charger businesses now?
Yes. EV chargers are a supported ArcSolar business category now. Retailers and installers can use the platform for customer records, sales follow-up and operational coordination alongside their solar and battery business.
Can our team handle charger and solar enquiries in one platform?
Yes. ArcSolar supports both categories, helping the team keep the customer history and next action together. Bring your charger enquiry and installation process to the demo to review the setup your team needs.
Does ArcSolar replace an electrical assessment or charger controller?
No. A qualified electrician must assess the electrical scope. Charger control, charging rates and load management depend on the equipment and site. This solution covers the business workflow, not control of the charging hardware.
What should we check for apartment installations?
Keep owners corporation decisions and site electrical assessment separate from the customer’s request. Agree who owns each permission or infrastructure question before scheduling. The linked site checklist explains the handover considerations.
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