Prepare the right inputs
Read why the customer paused, whether the offer is still valid and whether contact is appropriate. A new battery product is not automatically relevant to every old lead. Verify the original conversation before making the email personal.
A practical example
- Subject: Still considering the battery for [site]?
- Hi [first name], when we last spoke you were waiting for [verified reason]. Has that changed? If useful, I can review the earlier proposal and explain whether its equipment and assumptions still fit. No need to decide today. If you would prefer no further follow-up, let me know. [rep], [retailer].
Keep these boundaries clear
This is a staff-reviewed email example, not a claim that ArcSolar runs automatic reactivation email campaigns. Do not invent a prior conversation, scarcity or a price change. A cancelled reminder is not restarted just by enabling automation.
Put the checklist to work
Use one representative record to test the workflow before rolling it out across the team. Confirm what is supported in your plan and who owns unresolved work.
Sources and review (2)
Published by ArcSolar. Examples are illustrative; product details come from the sources below. Editorial standards.
- ArcSolar: follow ups — ArcSolar Documentation; checked 13 September 2026.
- ArcSolar: records — ArcSolar Documentation; checked 13 September 2026.