Which seller is providing the offer?
- Read the legal name, trading name and ABN on the proposed quote or contract. Use those details when checking the current authorised retailer list and the separate ineligible list.
- Record the official source and check date. If identity or status is unclear, resolve it with Solar Victoria rather than inferring eligibility from a similar trading name.
- In ArcSolar, review the selected selling brand and its document identity. The selling brand is the customer’s seller; the product brand is the equipment manufacturer.
What needs approval before installation?
Solar Victoria’s PV process requires an authorised retailer and eligible products, plus confirmation of the household’s eligibility. Installing before eligibility approval means the customer will not receive the rebate.
Its guidance recommends customers wait for eligibility confirmation before accepting a quote or paying a deposit; an earlier deposit should be fully refundable. The installer must scan the issued PV QR code onsite before work starts. Follow the current official process, including connection pre-approval and applicable timelines.
Sources: [3]
Example: the checklist uses the wrong entity
Illustrative job: the quote names Seller A, while an internal checklist records Seller B’s ABN. Ask the quote owner to resolve the mismatch and recheck the correct entity. A changed logo does not establish who the authorised seller is.
| Check | Evidence to resolve |
|---|---|
| Seller identity | Quote entity and current program listing |
| Customer readiness | Program confirmation and required QR code |
| Software readiness | Selected brand and current issuance availability |
What does ArcSolar readiness establish?
ArcSolar’s documented additional brands can prepare drafts but cannot yet issue quotes. A current price or readiness label does not override that limit or certify Solar Homes authorisation.
This checklist does not establish automatic Solar Victoria portal submission, eligibility decisions or QR scanning in ArcSolar. Keep official program evidence authoritative; a CRM stage or work-order attachment alone does not approve the rebate.
Rehearse one complete handover
Use a practice job in a demo to review the selected seller, required documents and outstanding checks. Give each unresolved item an owner before field work is released.
Sources and review (6)
Published by ArcSolar. Examples are illustrative; product details come from the sources below. Editorial standards.
- Solar Victoria authorised retailer list (updated 12 October 2026) — Solar Victoria; checked 15 October 2026.
- Solar Victoria ineligible retailer list (updated 12 October 2026) — Solar Victoria; checked 15 October 2026.
- Solar Victoria PV rebate process, eligibility and quote guidance — Solar Victoria; checked 15 October 2026.
- ArcSolar selling identity and brand setup — ArcSolar Documentation; checked 15 October 2026.
- ArcSolar additional-brand issuance availability — ArcSolar Documentation; checked 15 October 2026.
- ArcSolar field-work readiness and evidence handover — ArcSolar Documentation; checked 15 October 2026.