Start with the replacement and the household
- Record the existing heater type, condition and identifying details, plus the property address. Ask about household hot water demand and the proposed replacement location.
- Have the installer confirm sizing, access and plumbing/electrical scope. Record removal, extra works and unresolved assumptions before presenting the total.
- For a Victorian Energy Upgrades (VEU) discount, check the current approved product, required warranty and accredited provider pathway. The household guidance requires an existing system in a house or building at least two years old.
Sources: [1]
Confirm the discount before work starts
Arrange the assessment with an accredited provider or their partner installer before purchase or installation. Victorian guidance says retrospective discounts are typically unavailable; a provider confirms eligible models and includes the discount in the quote.
If combining VEU and a Solar Homes hot water rebate, verify each program’s conditions separately. Record the provider’s dated calculation and required customer contribution rather than copying a maximum advertised saving. The VEU page reviewed here was updated on 15 October 2026.
Sources: [1]
Example: the old heater was recorded incorrectly
Illustrative enquiry: the sales note says electric storage, but the installer identifies a gas heater. Ask the provider to reassess the replacement pathway and quote discount. Keep the model, site work and revised customer total together; do not carry the first incentive assumption into the handover.
A prepared record is not scheme approval
VEU guidance here applies to Victoria. A CRM record does not approve a product, rebate or installer. ArcSolar’s documented field workflow supports reviewing scope, site documents, installer and readiness conditions; this guide does not establish automatic VEU submission or hot-water-specific sizing in the app.
Check the office-to-installer handover
In a demo, use a representative heat pump enquiry to review the customer record and field-work preparation. Identify who confirms the model, provider assessment and extra works before scheduling.
Sources and review (3)
Published by ArcSolar. Examples are illustrative; product details come from the sources below. Editorial standards.
- Hot water system discounts — updated 15 October 2026 — Victorian Government; checked 16 October 2026.
- ArcSolar: coordinate field operations and installers — ArcSolar documentation; checked 16 October 2026.
- ArcSolar: feature availability and demo screens — ArcSolar documentation; checked 16 October 2026.